1. Acceptance of terms
By creating a CloudZoa account or placing an order, you agree to these Terms of Service and to the Service Level Agreement referenced below. If you're agreeing on behalf of a company, you're confirming you have the authority to do so.
2. The service
CloudZoa provides Shared Cloud managed hosting and VM Cloud virtual machines, along with related storage, networking, and support. Plan limits, included regions, and add-ons are described on the Plans page at the time of purchase.
3. Your account
You're responsible for the security of your account credentials and for all activity that happens under your account. Tell us right away at support@cloudzoa.net if you suspect unauthorized access.
4. Acceptable use
Don't use CloudZoa to host malware, run unauthorized security testing against third parties, send unsolicited bulk email, or violate applicable law. We may suspend an account that's actively harming other customers or our infrastructure while we investigate.
5. Billing
Subscriptions renew automatically on the billing cycle you choose at checkout (monthly or annual) until you cancel. Downgrades take effect at the next billing cycle; upgrades take effect immediately and are prorated.
6. Cancellation & termination
You can cancel anytime from your account dashboard; your sites and servers stay active through the end of the current billing period. We may suspend or terminate accounts for material breach of these terms, with notice where practical.
7. Liability
CloudZoa is provided as described in these terms and the SLA. To the extent permitted by law, our liability for any claim is limited to the amount you paid us in the three months before the claim arose.
8. Changes
We may update these terms from time to time. Material changes will be posted here with a new effective date; continued use of the service after that date means you accept the updated terms.